Refund policy

Due to the nature of all my products being handmade & for hygiene reasons, it is important to know that I do not offer a refund or exchange if you change your mind about your purchase. This includes items that have been ordered via preorder and not yet dispatched as this item has been made to order especially for you. I have taken the time to ensure there are detailed descriptions with accurate measurements to allow you to make an informed decision.

However if there is an issue with your item, please contact thecraftychicky@gmail.com & I will be happy to help.

It is the customers responsibility to contact me with any queries or questions about the product you wish to purchase PRIOR to placing your order. Ensure you have read the terms & conditions and product description, as all purchases are final.